PRIVACY POLICY

WHAT IS YOUR PRIVACY POLICY?

The Precedent is dedicated to keeping your details private.  We respect the privacy rights of our online visitors and recognise the importance of protecting the information collected about them.   Any information, we collect in relation to you, is kept strictly secured.  We do not pass on/sell/swap any of your personal details with anyone.  We use this information to identify your orders, provide you with our monthly newsletter (if applicable) and to personalise your shopping experience with us.

Where we collect personal information on behalf of Brand Partners, we will provide that personal information to them. We ask our Brand Partners to only use such personal information for the purposes of providing you with the products you order.

The Precedent uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from The Precedent only last while you’re browsing our website. We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience.

Whenever you use our website, or any other website, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its “IP address,” and is sent automatically each time you access any Internet site. From a computer’s IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous.

We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.

TERMS AND CONDITIONS

WHAT ARE YOUR TERMS AND CONDITIONS?

This website is owned and operated by The Precedent (ABN 73 726 090 287).  Our registered address is Suite 1D, Level 23 Governor Phillip Tower, 1 Farrer Place, Sydney NSW 2000 (“we”, “us” and “our”).

The Precedent (“we” “us”) website (our “Site”) and related services are available to you in accordance with the terms and conditions set out below.

Acceptance

Your use of the website is conditional upon your acceptance and compliance with the terms, conditions, notices and disclaimers set out below (“Terms and Conditions”).

The Precedent reserves the right to amend these Terms and Conditions at any time, without notice to you, and which will be effective immediately upon publication on this website.

Use of The Precedent Website

The Precedent Website includes products which are available for purchase from various Brand Partners (“Brand Partners”). If you place an order for a product on our website (a “Product”), you are placing any order with the Brand Partner, and not us. We make the products available for purchase, by taking orders and collecting payment, as the agent of the Brand Partner, and not on our own behalf.  The resulting legal contract is between you and the Brand Partner from whom you are purchasing the goods, and is also subject to the conditions of each Brand Partner.

Before making a purchase from a Brand Partner, you should review any Brand Partner’s conditions on the product page, as their individual conditions may vary.  These terms govern your purchases from a Brand Partner.  The Precedent is not liable for any costs, damages or other loss in connection with the purchase of Products from a Brand Partner or your use of the Site.

Capacity

The products on the website are only available for sale to individuals who can make legally binding contracts. The products are not available to persons under the age of 18 years and any other persons who are legally prohibited from entering into binding contracts. By making an on-line purchase with any Brand Partner, you accept these Terms & Conditions and acknowledge that you are over the age of eighteen (18) years and able to make a legally binding contract.

Registration

To use some of the services or features made available to you on this Site you will need to register. When you register, you are required to provide information about yourself that is true, accurate, current, and complete in all respects.  Should any of your registration information change, please notify us immediately at customercare@theprecedent.com.au.  The Precedent may change registration requirements from time to time at it’s complete discretion. The account password you provide should be unique and kept secure, and you must notify The Precedent immediately of any breach of security or unauthorized use of your account.
 Please refer to our Privacy Policy for information about how we use your data.

Prices

Prices of products and delivery charges displayed on this website are in AUD and are inclusive of GST on the sale.  All prices are current at the time of issue, but may change at any time and are subject to availability.

Orders

All orders are subject to acceptance and availability.  Items in your shopping basket are not reserved and may be purchased by other customers. Any order placed by you in the manner described in this website is an offer by you to purchase a particular product for the price (including the delivery and other charges and taxes) specified in this website at the time you place your order on these Terms and Conditions.

The Precedent reserves the right to accept or reject your order for any reason or refuse service to anyone at any time at our sole discretion, for any reason, including, without limitation, the unavailability of any product, an error in the price or the product description posted on this website, or an error in your order. Brand Partners may also refuse to process an order for any reason or refuse service to you. Additionally, your financial institution may also decline to process payment requests.

Your contract only comes into existence when it forwards confirmation of receipt of your order and payment.

Payment Methods

Purchases may be made via Paypal, Visa and MasterCard.  All prices are in Australian dollars ($), and are payable in Australian dollars ($), plus any applicable taxes. You must not pay, or attempt to pay, for an order through any fraudulent or unlawful means. If your payment is not able to be successfully processed then your order may be cancelled.

The payment method you use may be subject to certain terms and conditions by the provider of that payment method. The Precedent does not review or control, and is not responsible in any way for, the functioning of any payment method or the terms and conditions of use of any payment method.

Delivery and Shipping

The goods available on The Precedent Website are sold by The Precedent as an agent on behalf of various Brand Partners.

Most products have free shipping available.  Please refer the product description when purchasing an item for any individual shipping details.  Orders are dispatched within 1 business day of the Brand Partner’s reciept of your order and shipping times are estimated at between 1-7 business days depending on your location within Australia. Orders which are made-to-order may have a longer delivery times, please refer to the product description for delivery times. Any delivery times displayed on the website are estimates only.

Your order is shipped directly from the Brand Partner so delivery times may vary and you may receive several parcels if you purchased from separate Brand Partners.

Please allow up to 14 days to receive international orders.

Important Information

Please ensure that the shipping address you provide is correct as we are unable to redirect orders once they are dispatched.

Before we can dispatch your purchases, we may need to confirm your details with your card issuer.  We will do our best to keep delays to a minimum.  Delivery times start from the moment an order is accepted.

Refund, Returns and Exchanges

Our policy is to return within 7 days of the original receipt.  Please also refer the product description when purchasing an item for any individual return details.  Made-to-order items are excluded from returns.

All returns must be sent back to the original Brand Partner’s returns address in a new, unused, unmarked and unopened condition.  Before you return the item you must notify us via email at customercare@theprecedent.com.au.  Please include your Name, Order Number and Reason for Return. A Return Authorisation Number will then be issued.  Return shipping costs are not included.

It is suggested that you send your return package by registered post in it’s original packaging to ensure they are adequately protected in transit.  The Precedent cannot be held responsible for any product that is lost or damaged in transit. The Precedent is not responsible for any item that is not returned in a new, unused and unmarked, unopened condition.  Please note we cannot offer returns or refunds if returns are requested out of the specified timeframes.

Important Information

We have made every effort to display as accurately as possible the colors of our products that appear on The Precedent Website. However, as computer monitors vary, we cannot guarantee that your monitor’s display of any color will be completely accurate.

Out of Stock Items

We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct.  In the rare circumstance that an ordered item is not available or we are unable to fulfill your order we will notify you within 1 business day.

Damaged or Faulty Items

In the unlikely event that the product you have purchased is faulty or is different to its description and or image, we are happy for you to return it within 7 days of receipt of the purchase including return shipping costs.

All items are quality controlled and checked for faults before they are dispatched to customers. Should you receive an item that is not in perfect condition please contact us immediately at customercare@theprecedent.com.au.

If the item you wish to return is faulty, the appropriate Brand Partner will either require photo proof of the faulty item or request it returned to view the product.  It is suggested that you send your return package by registered post in it’s original packaging as The Precedent cannot be held responsible for any product that is lost or damaged in transit.

The Precedent is not involved in making decisions on whether a return, refund or exchange should be accepted or declined.  The Precedent is not liable in any way for any costs, damages or other loss in connection with your return, refund or exchange of any items purchased on The Precedent website.

All shoes should be tried on a carpeted surface and if returned are required to return in original and new condition with an undamaged shoebox, as it is considered part of the product.  Shoes with marked soles or in a damaged shoe box may not be accepted and sent back to the customer.

Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within six months of purchase. Please note that items that are damaged as a result of wear and tear are not considered to be faulty. 
Where possible, the Brand Partner will offer to repair or replace faulty items.  Delivery of replacement items are free of charge.

A refund will either be credited to the original purchaser’s credit card or your The Precedent account and will include any shipping costs.  Please note credit card refunds may take up to 10 business days for your bank to complete.  We are unable to influence these processing times.

For all faulty items outside of our Returns Policy, please contact customercare@theprecedent.com.au

Privacy Policy

The Precedent is dedicated to keeping your details private.  We respect the privacy rights of our online visitors and recognise the importance of protecting the information collected about them.   Any information, we collect in relation to you, is kept strictly secured.  We do not pass on/sell/swap any of your personal details with anyone.  We use this information to identify your orders, provide you with our monthly newsletter (if applicable) and to personalise your shopping experience with us; that is all.

Where we collect personal information on behalf of Brand Partners, we will provide that personal information to them. We ask our Brand Partners to only use such personal information for the purposes of providing you with the products you order.

The Precedent uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from The Precedent only last while you’re browsing our website. We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience.

Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its “IP address,” and is sent automatically each time you access any Internet site. From a computer’s IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous.

We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.

Variation of this Website

We may from time to time and without notice, vary, modify or discontinue, temporarily or permanently, any or all of this Website.

Payment Security & Policy

We accept Paypal, Visa and MasterCard.

When purchasing from The Precedent, your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.

All transactions on this website are processed using eWay, a secure online payment gateway that encrypts your card details in a secure host environment.  eWway provides a safe and secure means of collecting payments via the Internet and is a Tier-1 PCI-DSS Certified Gateway.  All online credit card transactions performed on this site using the eWay gateway are secured payments.

Payments are made in real time with an immediate response. Your complete credit card number cannot be viewed by The Precedent or any outside party.  All transactions are performed under 128 Bit SSL Certificate.  All transaction data is encrypted for storage within eWay’s system protecting your credit card data.  eWay is an authorised third party processor for all the major Australian banks.  eWay at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by The Precedent.

If you have any questions regarding our security policy, please contact our customer support centre customercare@theprecedent.com.au.