SHIPPING & DELIVERY

SHIPPING AND DELIVERY

Orders made on The Precedent are shipped directly from the Brand Partner and you may receive several parcels if you purchased from separate Brand Partners.

Please ensure that the shipping address you provide is correct as we are unable to redirect orders once they are dispatched.

Before we can dispatch your purchases, we may need to confirm your details with your card issuer. We will do our best to keep delays to a minimum.  Delivery times start from the moment an order is accepted.

IS SHIPPING FREE WITHIN AUSTRALIA?

Most items have free and express shipping available.  Please also refer the product description when purchasing an item for any individual shipping details.

HOW LONG WILL IT TAKE TO RECEIVE MY ITEM?

Please refer the product description when purchasing an item for all individual shipping details.  Orders are dispatched within 1 business day of the Brand Partner’s receipt of your order. Orders which are made-to-order may have a longer delivery times, please refer to the product description for delivery times.

DO YOU SHIP INTERNATIONALLY?

Please allow up to 14 days for all international orders.   Please also refer the product description when purchasing an item for any individual shipping details.

WHO SHOULD I CONTACT IF I HAVE ANY QUESTIONS?

Please contact customercare@theprecedent.com.au if you have any questions and we will be happy to assist you.

RETURNS & EXCHANGES

WHAT IS YOUR RETURNS PROCESS?

At the Precedent, we offer Easy 7 Day Returns within Australia and 21 Days for all International orders from the date that you have received your order, excluding made-to-order items.  Please also refer the product description when purchasing an item for any individual return details.

Before you return an item please notify us via email at customercare@theprecedent.com.au. Please include your Name, Order Number and Reason for Return so that a Return Authorisation Number can be issued.

Please address all returns back to the original Brand Partner’s returns address in a new, unused, and unmarked condition with all tags attached.  Returns that do not meet our policy will not be accepted and sent back to the customer.

It is suggested that you send your return package by registered post in its original packaging to ensure they are adequately protected in transit.  The Precedent cannot be held responsible for any product that is lost or damaged in transit. The Precedent is not responsible for any item that is not returned in a new, unused and unmarked condition.  Please note we cannot offer returns that are requested out of the specified timeframes.

A refund will either be credited back to the original payment method or to your The Precedent store credit.  Please note credit card refunds may take up to 10 business days for your bank to complete.  We are unable to influence these processing times.

WHAT IS YOUR RETURNS POLICY?

All items must be returned in a new, unused, and unmarked condition with all tags attached.  Returns that do not meet our policy will not be accepted and sent back to the customer.

Shoes

Please make sure that all shoes are tried on a carpeted surface and are returned in their original shoebox, as it is considered part of the product.  Shoes with marked soles may not be accepted and sent back to the customer.

Colours

We have made every effort to display as accurately as possible the colors of our products that appear on The Precedent Website. However, as computer monitors vary, we cannot guarantee that your monitor’s display of any color will be completely accurate.

Out of Stock Items

We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct.  In the rare circumstance that an ordered item is not available or we are unable to fulfill your order we will notify you within 1 business day.

WHAT IF MY ITEM IS DAMAGED OR FAULTY?

In the unlikely event that the product you have purchased is faulty or is different to its description and or image, we are happy for you to return it within 7 days of receipt of the purchase including return shipping costs.

All items are quality controlled and checked for faults before they are dispatched to customers. Should you receive an item that is not in perfect condition please contact us immediately at customercare@theprecedent.com.au.

If the item you wish to return is faulty, the appropriate Brand Partner will either require photo proof of the faulty item or request it returned to view the product.  It is suggested that you send your return package by registered post in its original packaging as The Precedent cannot be held responsible for any product that is lost or damaged in transit.

Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within six months of purchase. Please note that items that are damaged as a result of wear and tear are not considered to be faulty. 
Where possible, the Brand Partner will offer to repair or replace faulty items.  Delivery of replacement items are free of charge.

A refund will either be credited back to the original payment method or to your The Precedent account and will include any shipping costs.  Please note credit card refunds may take up to 10 business days for your bank to complete.  We are unable to influence these processing times.

For all faulty items outside of our Returns Policy, please contact customercare@theprecedent.com.au

WHO SHOULD I CONTACT IF I HAVE ANY QUESTIONS?

Please contact customercare@theprecedent.com.au if you have any questions and we will be happy to assist you.

PAYMENT & SECURITY

ARE MY PAYMENTS SECURE?

The Precedent accepts payments safely through PayPal.  PayPal is free to join is the fastest and safest way to pay online.  Paypal allows payments using just your credit card if that is your preferred method of payment.

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