In the unlikely event that the product you have purchased is faulty or is different to its description and or image, we are happy for you to return it within 7 days of receipt of the purchase including return shipping costs.
All items are quality controlled and checked for faults before they are dispatched to customers. Should you receive an item that is not in perfect condition please contact us immediately at firstname.lastname@example.org.
If the item you wish to return is faulty, the appropriate Brand Partner will either require photo proof of the faulty item or request it returned to view the product. It is suggested that you send your return package by registered post in its original packaging as The Precedent cannot be held responsible for any product that is lost or damaged in transit.
Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within six months of purchase. Please note that items that are damaged as a result of wear and tear are not considered to be faulty.
Where possible, the Brand Partner will offer to repair or replace faulty items. Delivery of replacement items are free of charge.
A refund will either be credited back to the original payment method or to your The Precedent account and will include any shipping costs. Please note credit card refunds may take up to 10 business days for your bank to complete. We are unable to influence these processing times.
For all faulty items outside of our Returns Policy, please contact email@example.com